Complete customer satisfaction. That is the principle that has guided our company along our journey so far, and it remains our goal today.

Am I petty person? I don’t feel like a petty person but this post might suggest I am. The title of this post was lifted directly from the Commitment to Customer Service by Enterprise Holdings, the people who own Enterprise car rental. This (petty) post is all about a horrible interaction I had with the company and why I no longer patronize them. The fact that I’ve held onto the letters and photos in this post after so many years is silly but it demonstrates how bad customer service can really stay with a customer.

Continue reading “Complete customer satisfaction. That is the principle that has guided our company along our journey so far, and it remains our goal today.”